SWAGAT stands by the idea of Ease of Living and Reach of Governance : PM Modi

During the event, the Prime Minister also interacted with the past beneficiaries of the scheme.

Addressing the gathering, the Prime Minister expressed satisfaction that the objective behind starting Swagat has been successfully achieved where citizens not only find solutions to their problems but also raise issues of the entire community of hundreds.

 “The attitude of the government should be friendly and common citizens can easily share their issues with them”, the Prime Minister said. The Prime Minister remarked that the SWAGAT initiative is completing 20 years of its existence and recalled his past experiences upon interacting with the beneficiaries. He said that it is the effort and dedication of the citizens that make SWAGAT initiative a grand success and congratulated everyone who has contributed in this direction.

 Modi recalled that in 2003, e-governance was not much of a priority by the governments of the time. Paper trails and physical files led to a lot of delays and harassment video conferencing was mostly unknown.

Concluding the address, the Prime Minister gave the analogy of a seed sprouting into a massive tree with hundreds of branches and expressed confidence that the idea of SWAGAT will give way to thousands of new innovations in governance.

  He expressed delight that governance initiatives are being celebrated like this as it infuses new life and energy in them. “It will continue to serve the public by becoming a model of public-oriented governance”, the Prime Minister concluded.